Privacy Policy
Kitchens Etc. Privacy Policy
Effective Date: [January 2025]
Last Updated: [February 2025]
1. Introduction
Kitchens Etc. ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or purchase our products and services.
By using our website and services, you consent to the collection and use of your data in accordance with this Privacy Policy.
2. Who We Are
Company Name: Kitchens Etc.
Registered Address: The Shooting Box, 90 Church Street, North Creake, Norfolk NR21 9JQ
Email: sales@kitchens-etc.co.uk
Phone: 01328 823111
Website: www.kitchens-etc.co.uk
3. What Personal Data We Collect
We may collect the following personal data from you:
3.1 Information You Provide to Us
Name
Email address
Phone number
Postal address
Any other personal information you provide in communications with us
3.2 Information Collected Automatically
IP address
Browser type and version
Pages you visit and how long you stay
Cookies and tracking technologies (see Cookies Policy below)
3.3 Information from Third Parties
We may receive information from:
4. How We Use Your Data
We use your data for the following purposes:
To process orders and provide services (e.g., kitchen design, delivery, installation)
To respond to enquiries and provide customer support
To improve our website and services based on user behaviour
For marketing and promotional communications (with your consent)
To comply with legal and regulatory requirements
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your data:
Contractual necessity: To fulfil an order or service you request
Legitimate interest: To improve services, respond to enquiries, or prevent fraud
Consent: For marketing and email communications (you can withdraw consent anytime)
Legal obligation: To comply with UK law (e.g., tax and accounting regulations)
6. Marketing Communications
We may send you occasional marketing emails about new kitchen designs, special offers, or industry trends. You can opt-out at any time by:
Clicking "unsubscribe" in our emails
Contacting us at sales@kitchens-etc.co.uk
7. Who We Share Your Data With
We do not sell or trade your personal data. However, we may share your information with:
Delivery and installation partners to fulfil your orders
IT service providers that help us manage our website and communications
Legal or regulatory authorities when required by law
8. Data Security
We take appropriate technical and organisational measures to protect your data from:
Unauthorised access
Loss or theft
Data breaches
All payment transactions are encrypted and processed securely.
9. Data Retention
We retain your data for as long as necessary to:
Fulfil your orders and services
Comply with legal obligations (e.g., tax records for six years)
Resolve disputes
10. Your Rights Under UK GDPR
You have the following rights regarding your data:
Access – Request a copy of your personal data
Correction – Update inaccurate or incomplete data
Deletion – Request deletion of your data (subject to legal obligations)
Objection – Object to processing for marketing purposes
Data portability – Request transfer of your data to another provider
Withdraw consent – Where processing is based on consent
To exercise any of these rights, contact us at sales@kitchens-etc.co.uk. We will respond within one month.
11. Cookies Policy
We use cookies to improve user experience. These include:
Essential cookies – Required for website functionality
Analytics cookies – Track visitor behaviour (Google Analytics, if applicable)
Marketing cookies – For personalised advertising
You can manage your cookie preferences via your browser settings.
12. Third-Party Links
Our website may contain links to third-party sites (e.g., suppliers, social media). We are not responsible for their privacy policies.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be notified to users.
14. Contact Us
If you have any questions about this Privacy Policy, contact us at:
The Shooting Box,
90 Church Street
North Creake,
Norfolk NR21 9JQ
Email:
sales@kitchens-etc.co.uk
Phone: 01328 823111
Website: www.kitchens-etc.co.uk