How We Work - Our Kitchen, Furniture Design
& Fitting Processes

Working with you on the design and installation of your bespoke kitchen

As a small family team, we proudly deliver what we call ‘The Kitchens Etc. Experience’: a unique process resembling a concierge-style service. Rooted in traditional values, exceptional customer service, and outstanding value, this approach is one we are both proud of and celebrated for. 


The Design & Fitting Process

We tailor our service and process to suit each client’s unique needs, ensuring the journey works seamlessly for you at a pace you feel comfortable with. 


We believe every aspect of the journey should be bespoke because there is no ‘one size fits all’ solution for a project of this importance.

With so many decisions to consider, we believe rushing is never the best option.


We break the process into clear, manageable steps, focusing on each stage to ensure an enjoyable and pressure-free journey and guiding you every step of 

the way.

Start you project today

Ready to bring your dream kitchen to life? Contact us or visit our kitchen showroom in North Creake near Fakenham. Let’s discuss how we can make your kitchen a beautiful, functional centrepiece of your home.

GET IN TOUCH

01

Initial discussion

The start of your journey.

02

Design studio visit/consultation

Explore ideas and get inspired.

03

Design survey home visit (optional)

For a more tailored start.

04

Design concept brainstorming

Presenting our initial design concepts.

05

Finalising designs and details

Bringing the finer details to life.

06

Production

Our team get to work.

07

Fitting

Minimising disruption, fully managed by our team.

08

Aftercare

Enjoy your new kitchen space, assured of our continued support.


Our values, our mission

With our hand-built kitchens, we strive to provide the finest service Norfolk has to offer. To ensure each project receives our undivided attention, we limit the number of commissions we take on each year. 

We prioritise service over marketing, ensuring every client receives an experience like no other. We also offer exceptional after-sales care to help you get the most from your kitchen and enjoy many happy years of use.

Meet the team

Our team collaborates on every project to exacting standards, ensuring that whoever you speak to can assist with any question or query. Every member of our team plays a vital role in bringing your project to life, and excellence is at the heart of everything we do. 

With you every step of the way

Step 1 - Initial discussion

Start your journey with a friendly chat with our family team. We’ll discuss your vision, answer any questions, and outline the best way forward for your project.

Book a visit to our design studio for inspiration and a tour of our showroom. Bring your plans, room dimensions, or photos, and we’ll explore your ideas over a coffee in a relaxed, collaborative setting.

Step 2 - Design studio visit/consultation

Step 3 - Optional design survey home visit

For a more tailored start, we offer a home consultation and design survey. A nominal charge may apply, but this is fully refundable upon order.

Following our discussions, we’ll present an initial design concept, free of charge, to give you a starting point for your project.

Step 4 - Design concept brainstorming

Step 5 - The magic

Through close collaboration, we refine and perfect your design together. From mood boards and samples to specifications, templating, and modelling, we bring every detail to life, ensuring it aligns with your vision.

Step 6 - Building the dream

Once the final design is approved, production and installation dates are set. A pre-production home survey ensures every detail is accounted for before we begin creating your new kitchen.

Step 7 - Bringing the dream to life

Our expert team, including designers, fitters, and stonemasons, works together to bring your design to life with precision and care. We manage the process efficiently, minimising disruption.

Step 8 - The dream continues...

While you enjoy your new kitchen living space, you can rest assured that we are here to support you. We don’t say goodbye at the end of the installation; the experience continues, and we are always on hand to offer advice and assistance.


Speech marks


No kitchen is ‘just another project’ to us.


Each one is unique and special, and we’re proud of the experience we deliver.


Natalie Peters, Managing Director and Designer

Natalie Peters